GENERAL TERMS & CONDITIONS OF USE AND SALE
Welcome to www.operafhouse.com online store operated by the company under the name “OPERAFHOUSE E.E.” (VAT number: 801318779
, Tax Office: Argiroupoli), with registered offices at Vouliagmenis Avenue 586 & Alimou Avenue 16452, Argiroupoli, Attica.
The Operafhouse company aims to deliver exceptional customer services. The e-shop launch is an advanced form of communication between the company and its customers. The e-shop is intended for all internet users who wish to receive direct information on the products our company offers and also to place an order on the e-shop, by means of distance online order, provided that the company has sufficient stock.
Our company aims to direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
These terms fully comply with the applicable European and Greek law and users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms and that they agree with them and undertake to comply with them.
Our obligation is to keep our customers always informed and secured. Therefore, we would like to inform our e-shop customers of the following topics:
The website www.operafhouse.com, (hereinafter referred to as “website” or “site”) is an online store under the brand name “Operafhouse E.E.” which displays, promotes and sells clothing, footwear and accessories, etc. on the Internet. Operafhouse.com and the website are owned by “Operafhouse E.E.”, having its registered offices at: Vouliagmenis Avenue 586, Argiroupoli, Greece (VAT number: 801318779 / Argiroupoli Tax Office), Tel. +30210-9956400, email email@example.com (hereinafter referred to as “operafhouse.com”, “e-shop”, “online store”, “business”, “company”, “we”, “us” or “our”), that it legally runs.
Before using the website and any of its services, or make a purchase through our online store, please make sure that you have read, understood and agree with the Terms & Conditions. If you do not agree with these Terms & Conditions, you should not use the operafhouse website, including browsing. In case you need any clarification regarding the Terms & Conditions, or you have any inquiries in relation to them, you can contact Customer Service by using any of the contact methods listed in the “Contact” section of the website, before any use on operafhouse.com.
In case you disagree with these terms or any part of these terms, partially or as a whole, please do not continue any use of the operafhouse services, including purchasing products. However, any action you may have on our online store, including but not limited to, browsing, subscribing to the Newsletter of the Company, or purchasing our products is considered as an unconditional acceptance of these Terms & Conditions.
We recommend visiting the website and review the Terms & Conditions regularly for any changes, as operafhouse reserves the right to amend, renew, delete, add and adjust at its sole discretion (a) these Terms & Conditions partially or as a whole, (b) its Policies, (c) its offered services, (d) technical features of the website, (hereinafter referred to as “Amendments”), and/or to proceed to any amendments imposed by the Law, even without your prior notification and/or consent, however any Amendment will be within legal and ethical boundaries. Operafhouse undertakes to notify you of any amendments as per above, via the website and any amendments will be in force from the date they are hosted on the website. It is clarified that any amendment of these Terms & Conditions does not apply to orders and/or other transactions and services you already have had on our online store and that our Company has accepted, before the amendments come into force as per above. In case, however, you wish to get some clarification or further details regarding the amendments, or if you have any disagreement, reserve or question about these (amendments), you can contact the operafhouse Customer Service Department, by using one of the contact methods mentioned in the relevant “Contact” section, before taking any action on operafhouse. Any use of the operafhouse.com following the above-mentioned amendments is deemed as an acceptance of these amendments.
Kindly note that any information/clarification provided, according to the above, by our Customer Service Department with reference to our Terms & Conditions, does not replace, supplement or amend any provision of the Terms & Conditions, since it is given in order to help you, while the Terms & Conditions are the only and sole contract between us.
Operafhouse reserves the right at any time, and without any prior right to notify you, and without any justification, to postpone, delay or terminate any or all of the services provided herein or any products sold through the website/online store.
The use of this website by you and any transaction you make on our online store is at your sole responsibility.
By accepting these terms, according to the above, users explicitly and unambiguously declare that they have the legal age to bind by these General Terms for any use of the operafhouse services and purchase of products.
1. GENERAL INFORMATION - BLOG
Information provided by operafhouse are true, accurate, valid and up to date, whether they concern our identity or provided products via our online store (e.g. products description). The above warranties are subject to any technical or typo errors that could not have been foreseen or detected, or have been caused due to force majeure events.
Your subscription to the operafhouse newsletter is at your sole discretion and in any case, it is not a mandatory procedure for making a purchase on our online store. However, anyone creating an account on operafhouse (hereinafter referred to as “member”) could receive our newsletters and advertising material at the email address they will submit when they create the account. Non-Members can also subscribe to our newsletter service by submitting their email address to the relevant newsletter section on the website. By subscribing to the operafhouse newsletter service, you consent to receive emails and promotions from operafhouse about our products and/or services and/or of other operafhouse e-shops, as well as other relevant ads.
Operafhouse is not responsible if newsletters are not delivered to their destination. Newsletters may end up in the spam folder, therefore kindly check regularly that they are not stored there. If you do not wish to receive any newsletters or wish to be totally removed from the operafhouse newsletter system, you can inform us by using the contact form on the Website or through the relevant link found in the newsletters you receive.
The Company reserves the right to advertise to other sites of its choice on the Internet and use partners or advertising agencies, accordingly. Cookies are used when displaying these ads, but no data are used that identify users personally. You can learn more about the operafhouse.com Cookies Policy, under the Cookies Policy. (https://www.operafhouse.com/index.php?route=information/information&information_id=9)
Our Company reserves the right to host third-party ads on its website. The ads may contain external links to third-party websites. At operafhouse.com we take all due care to ensure that ads and their content are legal, and do not infringe third-party rights; they are not offensive, false or misleading and we do not host any ads that may contain material threatening, abusive, pornographic, nudity, alcohol, drugs, tobacco, gambling and betting, weapons, explosives, viruses or any other non-appropriate program, pyramid schemes and generally content and material that is against ethics and the law, at our sole discretion. All ads are checked to be in line with our users’ community and to respect the individual’s rights, either natural or legal persons. However, no ad can imply that is being promoted, approved or linked to operafhouse. We take all the necessary measures in order to track any ads that are against the law and the above, however, we cannot guarantee the legality or the relevance of the ads, while at the same time we retain the right to decline any ad for any reason, at our sole discretion.
4. EXTERNAL LINKS
By using this website and the services herein, you agree to receive electronic communications by us and that electronic communications between us abide to all legal requirements for the written electronic communications for the purpose used. For any complaints, comments, proposals, etc., kindly contact our Customer Service Department through Section “Contact” on the Website or click HERE. (https://www.operafhouse.com/index.php?route=information/contact).
6. SOCIAL MEDIA
Users and Members can follow our Company on Facebook, Instagram, Pinterest, YouTube (hereinafter referred to as “Social Media”), to check our news, leave comments and follow our promotional campaigns. Any products or services offered by us through Social Media and all the information shared, submitted or offered through our accounts on Social Media are subject to the General Terms, unless otherwise agreed. Further interaction with the Social Media may enable your access to your Social Media accounts. We do not have any access to your Social Media accounts, and we do not control your interaction with the Social Media, therefore we bare no responsibility for any action and/or omission on behalf of the Social Media. For this reason, please read carefully the Terms and Conditions of the said Social Media.
III. GENERAL TERMS OF SALE - PURCHASE VIA THE E-SHOP (B2C)
Distance orders can be placed only via our e-shop and over the telephone. Our Company does not receive or process orders sent by email, or its pages on Social Media. Therefore, the present General Terms (hereinafter referred to as “General Terms of Sale”) apply only to orders placed via our e-shop or via the telephone. The Company is the seller.
Through the website, operafhouse displays, promotes and sales (B2C) products of our Company, such as clothing, footwear and accessories (hereinafter referred to as “Products”).
All information related to the products of operafhouse.com are true, accurate and up to date and the images you see are an accurate representation, however, all of the above warranties are subject to technical and/or typographical errors, which cannot be foreseen or checked, or may have been made due to malfunctions of the website or due to force majeure events, out of our control.
Specifically, as far as the availability of our products is concerned, we take all the appropriate technical and other measures to ensure that this is accurate, however we expressly reserve any liability arising out of false information as to the product availability of our e-shop, since the updates are received within one (1) hour from the time an amendment has been made. For any error in the products prices, please see Section IIΙ.3 herein below.
The operafhouse reserves the right to choose the products it displays, promotes and sells, whereas it has the right to amend from time to time the products or to remove or replace some of them, without any warning or prior notification to you. The same applies to any offers, sales prices, or invoicing process, since such right lies within our own control and discretion.
All products are displayed, promoted and sold only for your personal use and not for commercial purposes.
Procedure for Placing an Order
Apart from Greece and Cyprus, our Company dispatches orders to all countries served by the courier network it collaborates with. If your country/postal code is not served, you can contact us by phone on +30 210 9956400, or by email at firstname.lastname@example.org.
Order Submission - Conclusion of the Sales Contract
You can use the categories found in the Menu of this website to find what you are looking for.
You can check the products of your choice by clicking on the “CART” icon/link at the top right of the website. You can use the remove/delete button to remove any product from your cart before completing your order.
The same procedure is followed in telephone orders.
To complete your order, you have to provide us with some personal details regarding payments, delivery etc. More precisely: your name, surname, email address, telephone, postal code (address and number, town, country) as well as payment card details in case you choose to pay by credit card.
Your registration as a member on operafhouse and the opening of your personal account on the e-shop is not a prerequisite for placing an order and buying a product from our online store. However, by creating an account, you can have access to all of your orders/purchases and a list with your favourite products on the store.
You may at any time access your data, or you may at any time request the immediate deletion or correction of your information, its temporary non-use by operafhouse, its commitment or non-transmission, following the same as above process by sending an email to us. In any case, however, your data is retained by our Company only for as long as you are a registered member.
Participation as a member is only possible for natural or legal persons with full legal capacity. People under 18 years of age are excluded from becoming members.
(Please also check your email and Spam folder and add our email address to your contact list).
Orders can be placed 24/7, without any exemption.
You should provide your complete and accurate details during the order submission. By submitting your order, you confirm that the credit/debit card used is yours or that you have been authorised by the owner to use it, and that there is sufficient amount to cover the value of the products you purchase. Our Company may (without being obliged) review the payment details you complete when you choose the card method or third-party online payment providers to pay, in order to ensure our financial transactions. In case we find any deviation, mistake or any other problem current or possible, we can reject your order at our sole discretion.
After submitting your order, you connect to the payment provider that we cooperate with, depending on your payment method. The available methods of payment can be found in Section III, below. 5.
As soon as you have successfully paid for your order, the operafhouse system will automatically send you an email at the email address you have provided during the submission of your order, and by which you will be informed that we have received your order, while listing the products you have ordered, all order terms and the order number. Kindly note that: a) in case you have chosen to pay on delivery, the order confirmation, according to the above, will be sent with the order submission, while the products will be delivered only with the total payment of the products value, during their diligent delivery to you.
As soon as the order step is completed, according to the above, operafhouse checks if this order can be completed as is, and there is no rejection reason, as set out in these Terms. If we can dispatch your order, we arrange to send the ordered products to the Courier Company we co-operate with or any other Courier Company. At this stage we will send you an email at the email address you have submitted upon your order to notify you about your order waybill. With this number you can track your order until the products are delivered to you at the place agreed when submitting the order.
Time of delivery as well as the cost, depend on several factors, such as the delivery location, the quantity of the ordered products, etc. For more information about the time periods and costs of delivery, please visit Section III. 4.
In case upon receiving your order, there is an sudden shortage of the ordered products or an unexpected delay in their delivery, or a product is temporarily not available or any other issue that makes it impossible to fulfill your order in its entirety, e.g. (a) a product has not been sent in time by our provider due to problems to its transport, unforeseen reasons, etc. and we do not have it in our store, (b) there is a force majeure event, such as extreme weather conditions, strikes, or any other event beyond our control, which can affect the transport and the delivery of your order, or (c) there is no stock available, we will contact you immediately, by using the contact method you have chosen when submitting the order, so as to modify, change and/or cancel your order, upon your agreement. We hope that we will be able to reach you, however, if in any case this communication with you is not possible within two (2) working days from the day we have notified you that we have received your order, we will send you an email notifying you that we can only fulfill part of your order while we cancel the part of the order which cannot be executed by us. Therefore, based on the above, the new email we will send you will be the acknowledgment that we have received your order and that the Company should fulfill it. In case you have already paid for the part of the order that has been cancelled, our Company will refund the amount of the cancelled products, at the earliest possible.
Important Legal Notice: Please note that by sending you the order confirmation email that includes the courier voucher number we just confirm - acknowledge that we have received your order not that we accept it. The order you submit on operafhouse is your proposal to our Company for purchasing the products included. In order for the sales contract to be concluded, we must accept your order. Such an acceptance will take place when we send you an email that confirms the order shipping, as is. It is clarified that in case the confirmation email of shipping your order does not list some of the products included in your order, these products are not part of our sales contract, and in case they have been paid, we will refund the amount at the earliest possible, whereas you acknowledge and accept that our Company does not owe you any reimbursement for this case. However, the contract is executed only when you pay for the products, meaning when the card is credited, or when you pay upon delivery.
The duration of our contract with you will start from when you receive the order dispatch email and last until the last day of your right to cancel the order, or withdraw or return the products according to these present Terms & Conditions and the applicable laws.
Our Company does not keep records with your orders, so please make sure that you take all due care to maintain records of our communication with reference to the sales contract.
Order Cancellation by the User
Apart from the cases referred to in this document, you can cancel the order in the following cases:
Before you submit the order, you can select the products you wish to remove from your cart by clicking on the “X” button that activates the removal of the selected items.
After the receipt of our acknowledgment email that we have received and processing your order and before we confirm and dispatch you order, you have one (1) day to cancel your order by sending us an email at email@example.com or call us on (+30) 210 9956400, Monday – Friday 10:00– 17:00. Your email is considered to be received from us for the purpose hereof, on the next business day, therefore we can cancel your order as per above only if your cancellation email has reached us before we dispatch your products.
In addition, in cases where operafhouse modifies your order as agreed to herein, you can cancel you order either as a whole or partly for those products that cannot be delivered to you.
For orders delivered to third countries, in case you want to cancel your order, before their delivery, you will have to pay for the return expenses required for the products to be returned to the company’s registered office in Greece.
Cancelling an order on operafhouse:
We reserve the right to cancel your order at any stage and/or the sales contract in the following cases:
• Due to a technical error, the product you ordered is not available and the system is not updated, and/or when its supply is not possible anymore by our company for any reason whatsoever;
• Due to a technical error, the price of the product or the description of the product is wrong;
• At our sole and absolute discretion, we consider that you are engaged in unfair practices by placing the order, or when you are not making fair use of the operafhouse ordering system;
• Non-delivery of the products according to these terms;
• The execution of your order is against the Law, Rules and Regulations;
• In cases of Force Majeure.
In case you have paid for the products of an order that has been cancelled, operafhouse will refund the applicable amount, without undue delay.
Cancellation after the delivery of the Products
After the Products are delivered to you, you can cancel your order by exercising your withdrawal right as agreed to herein in Section III.6. Your refusal to accept the delivered product(s), is deemed as an exercise of your withdrawal right, for which all relevant provisions agreed to herein in Section III.6 apply.
Operafhouse takes reasonable technical and practical measures to ensure that prices displayed on our online store are correct and that all products have been fairly described. However, when ordering products through our online store, kindly note that due to technical errors the price of a product(s) displayed may be wrong. After placing your order and before we receive the payment by you, we check the prices of the ordered products. In case we find that an error has been made, we will contact you as soon as possible and in any case before dispatching your order. It is upon your sole discretion whether you want to proceed with ordering the product under its correct current price or cancel the order. In cases where any communication with you is not possible, we will consider the order cancelled.
All prices quoted on our online store products are in Euro, include VAT and are final. You can see analytically the delivery costs in Section II.3.
4. PRODUCTS DELIVERY
Place of delivery
Products are delivered to the address you have provided in the order, either in Greece, Cyprus, or abroad.
Delivery Options - Time
The shipping time depends on several factors and there may be delays not attributed to us. Please read below the conditions applicable in delays. For product deliveries we collaborate with EL.TA Courier (Door to Door, EMS & SPM services). More specifically, subject to any force majeure conditions or conditions for which we are not responsible, the followings apply:
For deliveries to Greece & Cyprus:
1) For products listed as “Available”: Products are delivered to Attica and the rest of Greece within two (2) - five (5) working days.
2) For products listed as “Upon Order”: Products are delivered to Attica and the rest of Greece within five (5) – ten (10) working days.
3) For products listed as “Ask for Availability”: Products are delivered to Attica and the rest of Greece, according to the information we will provide each time for the specific product.
For delivery to European Union:
1) For products listed as “Available”: The orders are delivered within two (2) - seven (7) working days.
2)For products listed as “Upon Order”: Products are delivered to Attica and the rest of Greece within five (5) - twelve (12) working days.
3)For products listed as “Ask for Availability”: Products are delivered according to the relevant details we will provide each time, based on each product.
For delivery to rest of the Europe and the rest of the world:
1) For products listed as “Available”: The orders are delivered within four (4) - ten (10) working days.
2) For products listed as “Upon Order”: Products are delivered to Attica and the rest of Greece within six (6) - fifteen (15) working days.
3) For products listed as “Ask for Availability”: Products are delivered according to the relevant details we will provide each time, based on each product.
Kindly note that the charges are set based on the type of shipment, according to the above.
Note: Any orders listed until 12:00 p.m. (Local Time in Greece), are processed by us the same day, while beyond that hour, orders are processed the following day. Any orders listed on Friday after 12:00 p.m. (Local Time in Greece) and over the Weekend, are processed on Monday.
The above time schedules do not apply on extreme weather conditions, strikes and on force majeure events, that may affect the delivery time. In such cases, operafhouse.com can co-operate with certain courier and shipping companies.
In case you wish the order to be shipped with a courier company other than the one we collaborate with; you should inform us at the time you confirm your order. Also, you should be aware that the shipment charges, as well as the communication and the responsibility for the receipt of your order from us and its delivery to you, is your sole responsibility.
Delays on Delivery
Our business makes every reasonable effort for the proper and due delivery of the products; however, we cannot guarantee it in the below indicative cases (a) the product has not been delivered to us due to unforeseeable delays (i.e. transport issues, force majeure events, etc. and we do not have it in our store, (b) there is a force majeure event, such as extreme weather conditions, strikes, or any other event beyond or control, which can affect the transport and the delivery of your order, (c) there is no stock available. In such cases we will contact you to ask if you want to have the rest of the products delivered to you without the one that has been delayed or is not available, or to propose you an alternative or to inform you about the time of the delivery of the product in question. If you are not satisfied with our proposals, you have the right to cancel the order partially or as a whole and we will refund you the amount you may have paid. In case of delay, you can contact us on: +30 210 9956400 or at firstname.lastname@example.org and cancel your order partially or as a whole.
Liability Upon Delivery
We inform you that we are solely responsible for any damage or loss of the products until you (or a third party authorised by you) acquire physical possession of the products.
If you are not at the address you have indicated upon the order at the time that the delivery of the products has been scheduled, Red Courier will leave you a note to communicate with them and re-schedule a new delivery of the order at the date and time of your preference. In case of failure of the delivery, all products are returned to us and the failed delivery is considered as your refusal to have the products delivered to you. You explicitly agree, as an exemption to the general liability rule that you are solely responsible for any loss or damage of the products, and that the products are kept according to the courier’s terms and conditions and upon your cost.
It should be noted that we keep a special list with customers that have placed an order and have not received their products (they have either refused or they were absent from the delivery address at the agreed time). Any next order by those listed customers is not accepted in case they have chosen the payment on delivery, and in the event these orders have been successfully processed they are cancelled. Whereas in cases these customers have chosen any other method of payment, their next order is processed normally.
• All deliveries within Greece are without cost for the customer. (Our company does not charge fees for payment on delivery service).
• For international deliveries, the charges are automatically calculated by our system and are shown before you complete your order.
• There is free shipping for orders over €150.00 in Cyprus and above €300.00 for the rest of the world.
5. METHODS OF PAYMENT
You can pay with any of the below methods. For each order you can choose one method of payment since a combination of the payment methods is a not an available option.
Payment upon Delivery
Payment upon delivery of the order. This applies to orders up to €300.00. When the courier agent arrives at your address to deliver the products, you pay the total amount in cash.
Payment upon delivery is only available for deliveries to Greece and only for items listed as “Available”.
Payment with credit/debit card or PayPal
Interest Free Installments Policy
Purchases with interest free installments apply to purchases with credit card only (this applies to all cards and the interest free installments are as follows):
From €150.00 to €300.00 - 2 interest-free installments &
for purchases over €300,01 up to 4 interest-free installments.
Customers who wish to pay for their order via bank transfer, can use the following details of our bank account in Piraaeus Bank: 0960 0050 9609 9564 950
IBAN: GR75 0172 0960 0050 9609 9564 950
Account holder: OPERAFHOUSE E.E.
Please complete the order number (e.g. #0123) or the name of the customer in the bank deposit information field. The product delivery time begins after the payment has been completed. Bank charges and relevant fees are solely chargeable to the customer.
Customer who wish to pay via bank transfer, should make the deposit within (3) three days, otherwise the order is automatically cancelled.
How to exercise your rights
You have fourteen (14) days to withdraw from the purchase that you have made through our online store for any reason and without any justification.
The withdrawal period of fourteen (14) calendar days starts from the following day you or any person you designate us as responsible for receiving your products (other than the carrier) acquire the physical possession of the purchased goods. If you have ordered more than one product in an order and they are delivered separately, the period for exercising the right of withdrawal in accordance with the above starts from the following day of the day you or any person you designate us as responsible for receiving your products (other than the carrier) acquire the physical possession of the last purchased good. If the withdrawal period expires on a weekend or a Public Holiday, it is extended to the next working day.
Return costs of the product(s) are charged to the consumer, according to the details provided HERE at the link below: https://www.operafhouse.com/index.php?route=information/information&information_id=3
Procedures for exercising the withdrawal right
Should you decide to exercise the withdrawal right as per clause 6.1 above, you must notify us about your decision to withdraw before the expiration of the withdrawal period, with a clear statement (i.e. written letter, email etc.) which should be sent to one of the following contact points:
1) By certified courier at the below postal address: Operafhouse, 586 Vouliagmenis Avenue & Alimou, 164 52, Argiroupoli, Attica, GREECE
2) By calling our Customer Service Department on +30 210 2109956400
3) By sending an email at email@example.com
For your convenience, you can also use the attached Withdrawal Form Template, which you could also print and send/attach, as per above. The use of the withdrawal form is not compulsory though.
Customers’ Obligation at Withdrawal
In order to meet the deadline of the withdrawal period, you must submit your withdrawal order prior to the expiration of the withdrawal period as per above. You acknowledge and agree that your withdrawal order is considered to have reached us on the next working day of the day you have sent it to us, as agreed to herein above.
In case you wish to exercise the right of withdrawal in accordance with the above, you must return to us at: Operafhouse, 586 Vouliagmenis Avenue, 16452, Argiroupoli, Attica, Greece; the product from whose purchase you immediately withdraw, without undue delay, and in any event within fourteen (14) calendar days from the date on which the notice of your decision has come to us to withdraw from the sales contract in accordance with the terms hereof. The deadline is considered to have been met if you return the products before the end of the 14-day period.
According to the law, it is your obligation to prove that the right to withdraw is exercised within the withdrawal period (the day we receive the withdrawal), so as to comply with all relevant deadlines as provided for by the present policy and the law.
The cost of return of the products from which you withdraw is undertaken by you. In case you have ordered the product from a country that does not use EUR, you undertake the obligation to cover the return charges and also the expenses of currency conversion, in case of customs or import duties costs.
Obligations of operafhouse
Unless otherwise provided in these terms, if you withdraw from any of your purchases as set forth herein, we will refund the amount we received from you that applies to the product(s) you have bought from us. The refund will be made immediately, without undue delay and in any case within twenty (20) working days, from the date of receipt of the return to our company and if your return has been checked and accepted and according to the foregoing and without prejudice to the provisions of Article 6.5. In case you have paid upon delivery, we will refund the amount to the bank account you will provide, when exercising the withdrawal right, since by accepting the present Terms, you consent to a different way of returning your money as a result of your withdrawal. If you have paid via credit/debit card or PayPal, your money will be refunded to the bank account used for the transaction.
You have the right, not the obligation, instead of having your money refunded, to choose to credit the amount paid for the returned products to your Account on our online store. In that case, you must clearly request at the withdrawal form that you wish to have the amount credited to your account. If you do not state that you wish to have the money credited to your account, we will refund the money to you as per the provisions of these Terms.
The credit would be equal to the value of the returned products, according to the above. The credited amount can be used without any limitations, however, only on our online store and not in our physical store.
Return of Products due to Withdrawal
We may withhold reimbursement until we have received the products at the same good condition as they were delivered to you. In case of withdrawal and according to the above, it is noted that any products you have purchased with a discount due to the product purchase from which you withdraw, you must return them together with the basic purchase from which you withdraw, otherwise the withdrawal is considered as not exercised and therefore there is no obligation on our side.
You acknowledge and agree that it is your responsibility if the value of the returned products has been diminished due to your use before and while returning them, with the exemption of the use that has been made during the normal course of actions to check the product. It is clarified that to have your money refunded in the case of withdrawal, or if you choose to opt for credit/change, the product that we will receive should be in excellent condition and complete in its original packaging and accompanied by all related documents (receipt, return receipt, product tags). The company does NOT receive products returned during your withdrawal, that are dirty, damaged, abraded and generally give the impression that they have been used beyond the necessary use to determine their suitability.
All products must be returned in the same good condition, clean and intact as they were delivered by the Company.
Furthermore, the returned product must be accompanied by all necessary documents and receipts you have received at delivery, as in any other case, the Company does not receive them, as you agree that the withdrawal right has not been exercised legally and according to these Terms.
WRONG EXECUTION OF DELIVERY – DEFECTIVE PRODUCTS
In case we execute the wrong order or deliver to you defective products, you retain the right within 14 days from the product delivery to contact us and refer the problem of the defect and also to inform us about your preference to either have the wrong or defective product replaced or your money refunded.
Our Company will cover the total cost for the returned product and the cost for the delivery of the correct/non-defective product, only if the return of the wrong/defective product and the re-delivery of the new product will be processed by EL.TA Courier. In case you wish to have another carrier for the return/delivery, you agree to bare the additional cost resulting by the difference between EL.TA Courier as per above and the other carrier of your choice.
You acknowledge and agree that the replacement of the product is subject to the said availability of the correct/non-defective product at our premises. If replacement is not feasible, we will refund the amount including any delivery costs you may have paid (but not the additional cost you may have paid in case you have used other carrier for the return/delivery than the one we co-operate with for returns/deliveries), subject to the provisions agreed to herein below. We will refund your money at no delay and no later than ten (10) days from the day the returned products are delivered to the Company, subject to the conditions agreed to in Section 6.5. You explicitly agree that the replacement of products ordered by mistake, should be made as long as the product to be replaced is returned to our Company in the same good condition as the one it originally had when you received it. Our Company does not replace products that are dirty, damaged or abraded, other than the referred defect or not accompanied by the relevant documents (receipt, return receipt, product tags) that you received from us. In case of a defected product being returned, the Company retains the right, to reserve its replacement or the refund, in case it does not have sufficient details, stating it responsible for the defective product.
The money we refund will be credited to the bank account you provide when you notify us about the problem. In any case there are no expenses for refunds of such kind.
Any damage claims or compensation of any kind and legal basis are excluded, as well as any claims for health, life and physical damages.
IV. RESPONSIBILITIES - OBLIGATIONS
1. Sole Responsibility of User/Consumer
You have the exclusive responsibility to make proper, legal and authorised use of the Website and the Online Store, and you bare the obligation to omit any act or action that is or considered to be illegal, unauthorised, or unethical or unfair.
You are solely and exclusively responsible for the accuracy and legality of the information and data you provide to operafhouse, which the Company is not obliged to check in terms of accuracy, unless this is legally imposed or as a result of a complaint.
2. Unauthorised and Prohibited Use
It is prohibited to use the operafhouse website and the online store in order to send in any way, publish, transmit any content that is illegal, threatening, abusive, defamatory, immoral, vulgar, obscene, amplifying or expressing racial, ethnic or other discrimination, or to cause damage to third parties in any way.
Any action or omission that (a) violates any patent, trademark, trade secret, copyright or other proprietary rights of operafhouse and of any third party; (b) contains viruses or other software that may cause interruption, damage, destroy or interfere with the operation of any software or cause damage to the reputation and the good name of the Company and Affiliates and/or other Users/Members/Consumers, or may violate any personal or other data of Users/Members/Consumers of this Web site/Online Store, is prohibited.
Additionally, it is prohibited; (a) any access or attempt to access information and data (including personal data) that traffic through the website and for which you have no authorisation or authority to use, (b) access our Online Store in order to create or produce a product or a service that competes with our own products/services, (c) the facility in any way and by any means of third parties to gain access to the data provided on operafhouse by its Members, (d) any form of software piracy, hacking and/or intercepting, copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including content and material (photographs, graphics, texts, etc.) of the website.
It is also prohibited to disrupt in any way our website, and also to illegally and without any authorisation modify its content. You must not use any means to cause unlawful actions on or through the website that violate the rights of the Company, other users and/or third parties. This includes spam material or anything else that harms our interests and also the interests of other users and/or third parties.
Your connection to our website is based on your own means and through the telecommunication company and provider of your choice.
3. Limitation of Liability and Warranties
Our Company always acts in good faith and within the framework of the law and these terms. Consequently, it has taken and continues to take all necessary technical or other measures without delay so as to have (a) the website and the online store operate continuously and properly without any problems, interruptions, delays, errors or mistakes, (b) the data/information provided and transmitted through this website on the one hand not to be altered and on the other hand to be protected by back-ups, as the security systems of this website are subject to restrictions, (c) the technology it uses or the Servers through which our online store is made available to users not to contain viruses or other harmful components or software programs, and (d) the available products in good condition, clean, and safe for public health; however operafhouse DOES NOT PROVIDE RELATIVE WARRANTIES for all of the above and it is not obliged to indemnify you in case you suffer any damage for the above reasons.
In addition, our Company does not warrant (a) the suitability, effectiveness, sufficiency of operafhouse.com products with respect to the purpose for which you intend to do so, and (b) the proper execution of the obligations of the other users of the website and its services.
We make reasonable efforts to maintain and make available the operafhouse.com content. However, users agree that operafhouse.com is entitled to modify and/or temporarily or permanently suspend all or part of the website with and/or without notice to users, as availability may be affected by the users’ equipment, other communication networks, the large number of people trying to use the website at the same time or other causes. As a result, operafhouse bears no responsibility for any kind of damage (direct, consequential, negligent, inconvenient or other) arising from users’ inaccessibility, termination of all or parts thereof, delay, non-delivery, interruption or poor quality of service or loss of content and the existence of any kind of mistakes.
Operafhouse bears no responsibility for any technical problems users may face while they attempt to access the website, and which are related to the functionality or compatibility of their equipment. Also, operafhouse bears no responsibility for acts or omissions of third parties and unauthorised third party interventions on products and/or services and/or information made available through it.
In addition to what is expressly stated herein, operafhouse has no civil, criminal, or otherwise liability to you and/or any third party granting rights by you, in the event that any of the foregoing in the use of the services and/or of the products of this online store suffer direct, indirect, incidental, financial or other damage, loss of earnings due to: (a) errors, omissions, technical failures, damages or malfunctions of the Telecommunication Networks, the Internet, the Website, the Internet Service Providers, (b) the permanent or temporary discontinuation of the website or certain services and/or discontinuation of certain products through the online store, (c) events, situations, actions, acts and/or omissions of operafhouse or third parties including other users for which operafhouse does not provide warranties and bears no responsibility according to these terms, (d) information and other content third parties may publish and share.
Operafhouse (a) reserves the right to process the delivery of products in cases of force majeure, (b) reserves the right at any time to temporarily or permanently discontinue the operation of all or part of it for maintenance or upgrading or for any reason whatsoever, (c) cannot provide any warranty on the availability of the products but warrants timely information to final consumers about their unavailability.
Operafhouse.com is not responsible in any way for your communication with third party service providers that advertise or are advertised on operafhouse and for any commercial transaction that may arise from your relationship.
Operafhouse does not control and does not perform any prudential review of the content and information that third parties publish and share, and does not bear any responsibility for them.
Operafhouse is solely responsible for fraudulent and gross negligence in the event of damage to you from information provided on operafhouse.com or its services through the website.
Operafhouse reserves the right at any time to suspend or terminate the provision of its services and/or its operation permanently or temporarily without any obligation to inform the members in advance. Operafhouse is liable only for direct damages that arise due to deceit or gross negligence. Subject to mandatory provisions, the liability of operafhouse for direct damage due to gross negligence, irrespective of any legal reason, is expressly excluded. Liability for direct or consequential damages —irrespective of the reason— is completely and unambiguously excluded.
Kindly note that we are not liable for the accuracy, the completeness or the quality of information included in Reviews. The Company has the right to delete or not publish comments and reviews, which at its sole discretion, are contrary to its terms and purposes. Therefore, we are not liable for any compensation for damages as a result of the non-publishing of such information and/or inaccurate information and data that our Company did not revoke.
V. INTELLECTUAL PROPERTY RIGHTS
The entire content of this Website, including images, graphics, photographs, designs, texts, provided services and goods, is the intellectual property of operafhouse, and is governed by the relevant provisions of the Greek Law, the European Law, and international conventions and conditions.
Any kind of copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing and reselling part or all of the content of the website is prohibited for any purpose other than strictly personal use unless operafhouse consents to this in writing.
Names, images, logos and distinctive features representing our Company and/or its products/services, operafhouse.com and/or third parties affiliated with it as well as their products or services are trademarks and distinctive features of operafhouse.com and of our Company, and/or top third parties and are protected by the Greek Law, the European Law and International Trademark Laws and industrial and intellectual property and unfair competition.
In any case, their display on www.operafhouse.com should in no way be construed as a transfer or assignment of a licence or right to use them.
With these General Terms we provide you with a limited and non-transferable licence to use this website for personal use and we do not grant you any right to download its content and its code partly or as a whole, unless with our explicit written authorisation. This licence does not allow any resale or commercial use of this website or its content, collection and usage of our catalogues, products, commercial policy (discounts-coupons, etc.), data mining, etc. You have the right to use all of the above only for personal use.
Linking and Framing of our Website is now allowed without our written consent. You are not allowed to use any meta tags or any other hidden text, with reference to our name or the brand name of our Company and of operafhouse.com without our written consent. In case of any unauthorised use, the licence granted should be terminated. This also applies to any use of logos and trademarks of our Company.
VI. PERSONAL DATA PROTECTION
1. Customer Identification
Operafhouse recognises the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information relates to your personal information and your transactions is secure and confidential. The security of the operafhouse.com online store is achieved through the measures we have taken to ensure the privacy of your transactions on operafhouse.com, as described both in the payment section and below.
There are two codes used to identify you: The user name and the personal security password, which each time you complete them provide you access with absolute security to your personal information.
2. Trading Confidentiality
Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information submitted by the user/member to operafhouse.com will be kept confidential and operafhouse has taken all necessary measures to use it only insofar as this is deemed necessary in the context of the services provided. Some of the measures taken are the following:
Only authorised employees have access to your transaction information and only when this is necessary, e.g. to handle your requests.
Operafhouse.com does not disclose the details of its customers and transactions unless it has a written authorisation from you or this is required by court order or decision of another public authority.
If operafhouse.com uses third parties to support its systems, it ensures that privacy is ensured.
For your own security, you should also handle all information provided through the service as confidential and secret and you should not disclosure it to third parties.
1. Final Terms
These General Terms constitute the final and unique terms in force regarding the provision of the Service by the Company to the User and shall remove any prior terms, prior agreements and arrangements, written or verbal, between the Company and the User regarding the use of Service.
No delay, negligence or tolerance of the Company in enforcing User’s compliance with any present terms shall not constitute a waiver or prejudice provided for in this right. If any present term would be deemed by any competent Court to be void and therefore inapplicable, this term will not invalidate the remaining terms of this document which will remain in full force and effect.
3. Termination of Terms
If any part of these Terms is declared invalid or invalidated by a Court Decision, such invalidity shall not affect the validity of the remaining part of this Agreement, which shall remain valid as if these General Terms had been executed with their invalid part deleted. The Company will seek to replace any invalid term with a new valid term, the result of which will be the closest equivalent of the one cancelled.
4. Applicable Law - Jurisdiction
Any dispute between the parties concerning the application, interpretation, nullity of the terms of the contract, the existence or non-existence of rights and obligations of the parties under contract or tort, shall be interpreted in accordance with the Greek Law and shall be subject to the exclusive jurisdiction of the competent courts of the city of Athens, under the jurisdiction of which the parties are voluntarily present. As consumers you can submit a complaint to an ADR body that complies with certain quality requirements, for any dispute you have with goods and service traders, regardless of what you have purchased (healthcare and higher education services are exempted) and how you have purchased it (online, in a shop, in your country or another EU country).
In accordance with Directive 2013/11/EC, which was incorporated in Greece by the Joint Ministerial Decision ΚΥΑ 70330/2015, online dispute resolution for consumer disputes, under the Alternative Dispute Resolution procedure, is now provided in the European Union. If the customer is a consumer (i.e. a natural person acting outside of a professional capacity) and has any problem with a purchase he/she has made on operafhouse, he/she can initiate the ADR process through the single EU-wide online dispute resolution platform available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
5. Complaints Policy - Customer Support After Sale
You can also contact the operafhouse Customer Service Department on +30 210 9956400 (Monday to Friday, 10:00 – 17:00) or send an email with your name and order code to: firstname.lastname@example.org.
DISTANCE CONTRACT WITHDRAWAL TEMPLATE (Article 4, Law 2251/1994)
TO: The Company under the distinctive title “Operafhouse E.E.” with its registered offices at: Vouliagmenis Avenue 586, 16452, Argiroupoli, Attica, Greece (VAT: 801318779 /Argiroupoli Tax Office), Tel. +30 210-9956400, email email@example.com .
I hereby give notice that I withdraw from my contract of sale of the following items ordered on ............../and received on ..........................................................................................................................................
In addition, I hereby declare that:
I exercise my right for unreasoned withdrawal and return of the products within fourteen (14) calendar days upon their delivery.
That the products are in their original condition and they have not been used or damaged.
Date: ..../ ..../ 201...
I wish to receive the money credited to the personal account I have on www.operafhouse.com
*only if this form is notified on paper.
In case of discrepancy between the English version and the Greek version, the Greek version of this policy shall prevail.